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Hidden Disabilities

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Hidden Disabilities

Not all disabilities are visible, such as autism, chronic pain, dementia, anxiety, visual or hearing impairment. Living with a hidden disability, can make daily life more demanding for many people, but it can also be difficult for others to identify.

As the bus operator for Northern Beaches and Lower North Shore communities, our aim is to ensure everyone travelling on our network feels safe and supported, can travel with confidence, and has a positive journey experience.

For our customers, wearing the Sunflower lanyard whilst waiting at a bus stop or travelling onboard one of our buses, the lanyard will discreetly let our Bus Drivers know that the wearer may need more time or support during their journey.

Sunflower lanyards are available for customers who would like to wear one to collect for free from the lost property desk at either one of our depots at Mona Vale, Brookvale and North Sydney (see locations and contact details below).

We look forward to seeing this initiative expand across Australia, while being beneficial to those with hidden disabilities, to travel on our bus network with more confidence and comfort.

Wearing a Hidden Disabilities lanyard

Our locations

Keolis Downer Northern Beaches and Lower North Shore Bus Services has three bus depots at the following locations:

North Sydney Bus Depot

Address: 359 Ernest Street, Neutral Bay NSW 2089
Phone: Call 02 9245 5200 to contact the depot and 131 500 for transport information

Brookvale Bus Depot

Address: 630-636 Pittwater Road, Brookvale NSW 2100
Phone: Call 02 9941 5801 to contact the depot and 131 500 for transport information

Mona Vale Bus Depot

Address: 58 Darley Street, Mona Vale NSW 2103
Phone: Call 02 9483 6900 to contact the depot and 131 500 for transport information

For more information about Hidden Disabilities connect below

Or find out more on the website at Hidden Disabilities ANZ